Everyone loves an unexpected sweetener in life. “Surprise and delight” is a well-established concept in customer service – and it is an...

Thinking about HR gives you headaches??? Well you are not the only one! In the past year I’ve met hundreds of startups and their story is...

Hiring keeps you up at night? Well, you are not the only one! Like most of Startup and SME managers, hiring is just one of your multiple...

It is that time of the year again. Whether you celebrate Christmas or not, December is an important period for all. It's time for the end...

Most companies spend the majority of their time on business strategy and too little time thinking, let alone doing anything about People...